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PSB branches get monthly target for doorstep banking

Tags: Economy/Finance

The PSB Alliance has set a target for the public sector bank in India to provide at least three doorstep banking service per month until March 2023. PSB Alliance has been set up by the 12 Public sector banks in India to jointly offer key customer-oriented services announced by the government.

Public sector banks are owned by the government of India.

Effort to improve the customer service of the Public Sector Bank 

  • To improve the customer service of the public sector bank, the government of India launched EASE (Enhanced Access and Service Excellence) reforms programme in 2018.
  • This was done by the government to help the public sector banks compete with the private sector banks which were taking away customers from the public sector banks due to their superior customer services.
  •  Doorstep banking was launched under EASE programme to provide convenience of banking services to customers at their doorstep upon getting requests from them through call centers, web portals or mobile apps at a nominal charge.

Expansion of services under doorstep banking 

  • Prior to September 2020, only non-financial services, including pick-up of negotiable instruments (cheque, demand draft, pay order, etc.), request for account statement, delivery of non-personalised cheque book, demand draft, pay order and delivery of term deposit receipt, were available to customers.
  • However, with the introduction of the doorstep banking initiative, financial services, including limited withdrawal of money, have also been made available.

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